Overview
Nest makes premium home technology that is elegant and easy to use, so we wanted our checkout experience to reflect those same qualities customers have come to expect from our products.
After auditing the Nest checkout experience, I identified several opportunities to reduce confusion, redundant requests, and customer drop-off. By reducing steps, increasing clarity, and pre-populating forms, we helped customers checkout faster, more easily, and with fewer mistakes.
I created the landscape audit, Nest checkout audit, user flows, redesign checklist, and visual design for this project.
Results
Checkout redesign results
Payment method (mobile)
Before
After
Audit
Audit checklist

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